Often, people who interact closely with students, such as UMD faculty/staff and family members or friends of students, will be the first to know when a student is having mental health challenges that may be impacting their academic success or daily lives. The Counseling Center provides consultation to assist these individuals in supporting a student who may be experiencing concerns.
Warmline: A Non-Emergency Consultation Service Phone Number: (301) 314-7651
The Counseling Center’s Warmline is a non-emergency consultation service for those concerned about a UMD student’s mental health. Warmline callers can speak with a counselor to explore options for helping the student of concern address their difficulties.
Who can call the Warmline?
- UMD faculty/staff who are concerned about a student
- Family members of UMD students who are concerned about their student
- Friends/peers of UMD students who are concerned about the student
Examples of student-related concerns discussed by Warmline callers:
- Signs of anxiety and depression
- Assistance with encouraging a student to seek mental health treatment
- Social withdrawal or difficulty making friends
- Disruptive behavior in the classroom
- Substance use concerns
- Declining academic performance or class attendance
- Indication of suicidal thoughts or thoughts of violence
How do I contact the Warmline?
The Warmline is available during our regular hours of operation by calling the Counseling Center at (301) 314-7651 and asking to speak with a counselor about your student-related concern. Our receptionist will take your information and a brief description of your concern to provide to one of our counselors, who will contact you within 24 hours of your call. UMD students who are concerned about a fellow UMD student may come in person to the Shoemaker Building to consult.
What if my concern for a student appears to be an immediate emergency?
The Warmline is not a crisis line. If someone is experiencing an emergency or life-threatening situation, please call the campus police department at 911 (from an on-campus phone) or (301) 405-3333 (from off-campus phone) or assist the person in getting to the nearest hospital emergency room.