Warmline: A Non-Emergency Consultation Service
Phone Number: (301) 314-7651
Parents, guardians, and other loved ones who have concerns about their UMD student may consult with a mental health professional by calling the Parent Warmline at the University of Maryland Counseling Center. Therapists are available to discuss concerns related to students’ personal, social, and academic challenges. Callers can explore options for helping their students resolve the problems. This might include directing them to seek help at the Counseling Center, where free individual counseling and group counseling are available. The Parent Warmline also can assist with referrals to off-campus mental health providers.
What types of student-related concerns have been discussed by Warmline callers?
What if my concern for a student appears to be an immediate emergency?
Please note that the warm line is not a crisis line. If you know of someone who is at immediate risk to self or others, please call the UMD campus police department at 911 (from on-campus phone) or (301) 405-3333 (from off-campus phone) or assist the person in getting to the nearest hospital emergency room.
How do I contact the Warmline?
Call the Counseling Center at (301) 314-7651 and ask to speak with a counselor about your student-related concern. The person answering your call will ask for your identifying information (e.g., name, telephone number) and a brief description of your concern. The information will be given to the Warmline counselor, who will contact you within 24 hours of your call.
When is the Warmline available?
You may contact the Warmline during our regular hours of operation by calling (301) 314-7651.
Appointments are made by the student. The student can either call the Counseling Center at (301) 314-7651 or come to Shoemaker Building to schedule an appointment.
You can remind your student that seeking help is a sign of strength and that the Counseling Center is one of the many campus resources established to help students achieve success in college. In addition, your student may feel less reluctant to visit the Counseling Center if you point out that counseling services are confidential and free.
Counseling Center records are confidential. The Counseling Center follows professional ethical standards and all state and federal laws regarding confidentiality. Your student’s written permission is necessary before any information about Counseling Center appointments can be released.
Any registered University of Maryland undergraduate or graduate student is able to receive services.
No, the Counseling Center does not prescribe medication. However, we can provide referrals to psychiatrists at the Health Center or psychiatrists in off-campus practices.
Counseling Center services are free to registered UMD students.
The Counseling Center provides evaluation appointments, brief individual therapy, group therapy, and career counseling. Academic skills counseling and workshops also are available. Referrals to off-campus mental health providers are available to individuals who need long-term therapy and specialized care or who prefer to be seen off-campus.
The Counseling Center has a professional staff consisting of 18 licensed psychologists, one care manager, two triage counselors, and 4 doctoral psychology interns. The Counseling Center also trains graduate students who provide counseling under the supervision of senior staff therapists.
Students are eligible for up to eight sessions of individual counseling per 12-month period.
There is no limit to the number of group therapy sessions a student may attend. Some groups begin in the fall semester and continue through the spring semester. See the Group Counseling page for groups currently being offered.
A student who needs long-term counseling may be referred to the Care Manager who can help locate a therapist off campus.
Students come to the Counseling Center with a variety of concerns including adjustment concerns, depression, anxiety, loneliness, career indecision, identity concerns, stress management, interpersonal relationship difficulties, grief and loss, procrastination, family issues, etc.
The Counseling Center is located in the Shoemaker Building.
Parents and Family of New UMD Students
Starting college is a time of transition that comes with exciting new experiences, which may present challenges not only for students but also their parents and guardians. When your child goes off to college, it will be helpful to consider that you will both encounter changes that may require adjustment to your usual way of navigating the parent-child relationship.
Parents of new college students commonly worry about how well their child will manage college-level academic work and whether they will develop a supportive social group. Also, although parents may recognize that entering college coincides with entering adulthood and the development of new interests, values, and beliefs, they may experience anxiety about these changes as well as changes in their relationships with their young student.
Tips for Parents and Family
If you notice that a friend or loved one is struggling or you are concerned about changes in their behavior, attitudes, health, hygiene, academic performance, or interpersonal interactions, you can offer support and remind them of the resources available on campus to seek help. There are a number of common concerns that college students face, that it may be helpful to be aware of when assistance a fellow UMD student.
Kognito offers an online training simulation for UMD students to practice skills for helping friends and peers who are experiencing mental health concerns. If you would like to consult with a mental health professional about how to help a fellow UMD student, you can come to the Counseling Center or call us at (301) 314-7651.
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For more UMD resources available to the family members of UMD students, please visit the Parent and Family Affairs webpage.