The University of Maryland is committed to the principle that no qualified individual with a disability shall, on the basis of disability, be excluded from participation in or be denied the benefit of services, programs or activities at the University. The Disability Support Service (DSS) provides reasonable accommodations to qualified individuals to ensure equal access to services, programs and activities sponsored by the University of Maryland. Through the variety of services offered through our office, we work to ensure that your educational, accommodation, and accessibility needs are met. The DSS Office is staffed by dedicated professionals who are available to assist, consult, support, and advocate on behalf of individuals requesting disability support services.
Discrimination against individuals on the grounds of disability is prohibited.
To schedule an appointment with the DSS, call (301) 314-7682 (voice/TTY) or stop by the Disability Support Service front desk on the lower level of the Shoemaker Building (0106). The DSS is open Monday through Friday from 8:30 a.m. to 4:30 p.m.
Jo Ann Hutchinson, Rh.D., CRC, LCPC
Director, Disability Support Service
Academic History: Rh.D., 1990, Doctorate in Rehabilitation Administration; M.ED. 1979, Rehabilitation Counseling; B.S. 1975, Elementary Education.
Professional Interests: accessible academic materials and processes for individuals with disabilities; disability issues; disability awareness and education.
Personal Interests: Family trips, reading, listening to music.
Administrative Graduate Assistant
Professional Interests: creating accessible documents, managing DSS Student Advisory Board, coordinating Smart Pen Loan Program.
Personal Interests: concerts, writing poetry, volunteering with mental health-related organizations.
Joanna C. Balz, M.S.
Staff Transcriber for Deaf and Hard of Hearing (DHHS)
Academic History: M.S., 2013, Nutrition and Integrative Health, Maryland University of Integrative Health; B.S., 2007, Family Science, University of Maryland.
Professional Interests: accessible media; closed-captioning for deaf and hard of hearing; nutrition counseling.
Personal Interests: running, organic gardening, traveling, animal rescue volunteer.
Blair Bullock, B.A.
Tessa DiPerri, M.A.
Academic History: M.A., 2013, Student Affairs in Higher Education, Indiana University of Pennsylvania; B.S., 2011, Communication Disorders, Springfield College.
Professional Interests: student advocacy; student accountability; academic coaching/skill development; training and orientation development.
Personal Interests: fitness and wellness programs; reading; spending time with family and friends.
Professional interests: Literature, women’s studies, writing, editing
Personal interests: Reading, writing, running, baking
Account Clerk III
Professional interests : office management.
Personal interests: reading, watching classic movies, crocheting, listening to oldie music.
Customer Service Coordinator
Academic History: M.B.A., 2013, University of Maryland University College; B.A., 2000, Chicago State University.
Professional Interests: project management and special event planning.
Personal Interests: art, reading, genealogy, needlework and roller skating.
Professional interests: Counseling, teaching & learning, mentoring, music curriculum development, choral conducting.
Personal interests: All things Baltimore and UMD-related, music, piano, composing/arranging, DJ’ing, racketball, squash, tennis, volleyball, football, Brazilian Jiu-Jitsu, food, exploring, spending time with friends.
Cassandra Lytle, B.S., M.A.
Coordinator Deaf and Hard of Hearing Services
Academic History: M.A., 2014, Business Administration, University of Maryland, University College; B.A., 2006, Psychology, University of Maryland.
Professional Interests: making media accessible through captioning, individuals who identify as deaf or hard of hearing, attention deficit hyperactivity disorder (ADHD), work-life integration.
Personal Interests: spending time with family, being outdoors
William “Dan” Newsome, M.Ed.
Adaptive Technology Lab Coordinator
Academic History: M.Ed. 1992, Human Development, University of Maryland; B.A., 1982, Education and Human Development, Antioch College.
Professional Interests: role of technology in identity formation and learning strategy development; use of mobile technologies and mobile operating systems by disabled populations; diversity, equity, inclusion and multicultural capacities programming; antecedents of learned helplessness and processes involved with addressing and overcoming childhood traumas.
Personal Interests: single-frame cartoon artwork and history; choral music and the impressionist movement in music; secular humanism; vegetarianism; politics, poetry and theatre; origami and paper airplanes; science fiction; duckpin bowling; roller coasters; camping, hiking and bicycling; Scrabble, chess, and numerous other games.
Francy Stilwell, M.L.S.
Academic History: M.L.S., 2013, Library Science, University of Maryland; A.A.S. 1996, Sign Language Interpreting, Saint Paul College, MN; B.A., 1990, Biology, Macalester College, MN.
Professional Interests: interpreting coursework in all disciplines ranging from the Humanities to Science; interpreting in medical settings; providing communication advocacy.
Personal Interests: spending time with family and friends, biking, gardening, and enjoying the outdoors.
Counselor for Students with LD or ADHD, Disability Support Service
Professional interests: K-12 psychological assessment, interventions, and teacher consultation.
Personal interests: Reading, singing, visiting wineries and brew-pubs.
Manikanth Reddy Vedma
Professional interests: Qualitative Research, Network Configuration, Data Analytics.
Personal interests: Freelance Graphic designing, Soccer.
DSS Main office
0106 Shoemaker Building
Monday through Friday: 8:30 a.m. to 4:30 p.m.
DSS Testing office
0118 Shoemaker Building
Monday through Friday: 9:00 a.m. to 4:00 p.m.
DSS Final Exam Extended Hours
Monday to Friday: 8:00 a.m. to 7:00 p.m.
Saturday: 8:00 a.m. to 4:00 p.m.
Disability Support Service
4281 Chapel Lane
University of Maryland
College Park, MD 20740
DSS Main Office
Phone: (301) 314-7682
Main office fax: (301) 405-0813
DSS Testing Office
Phone: (301) 314-7217
Testing office fax: (301) 314- 9478
Deaf and Hard of Hearing Services
Phone: (301) 314-7209
Fax: (301) 405-0813
Adaptive Technology Lab
Phone: (301) 314-7958
Fax: (301) 314-8674
Alternate Text Services
Phone: (301) 314-7684
Fax: (301) 314-8674